Adventure Share – Frequently Asked Questions

What happens if my bike is damaged or stolen?
Renters are responsible for returning the bike in the same condition it was received, excluding normal wear and tear. If a bike is returned damaged, the host should document the damage with photos and contact Adventure Share support immediately. The renter may be financially responsible for repair or replacement costs based on the circumstances of the rental.

If a bike is stolen during an active rental, it must be reported to local law enforcement immediately. The renter may be held financially responsible for the loss depending on the circumstances and review outcome.

How does Adventure Share work?
Adventure Share connects bike owners (hosts) with riders looking to rent. Hosts list their bikes, set availability and pricing, and renters can request a booking for specific dates.

When am I charged?
You will complete the payment step during checkout. Your reservation is still a request until the host accepts. If the host declines, you will not be charged for the trip.

What is included in the total price?
Your total may include the bike rental price, optional accessories, a delivery fee (if selected), applicable taxes, and a processing fee. You will see a full breakdown before confirming.

What is the cancellation policy?
If a renter cancels more than 24 hours before the rental start time, they may receive a refund according to the booking terms.
If a renter cancels within 24 hours of the rental start time, a 50% cancellation fee may apply.

Why are some dates blocked?
Dates can be blocked if the bike is already booked or if the host marked them unavailable. If your dates are blocked, try another range or another bike.

Pickup vs. delivery — what’s the difference?
Pickup is free and means you meet the host at the agreed location. Delivery is optional (if offered) and includes a host-set delivery fee shown in your total.

Can I add accessories?
Yes. Hosts may offer accessories like helmets, pumps, tubes, or racks. Availability can change based on overlapping bookings, so quantities may be limited.

What if the bike is returned dirty?
Please return the bike reasonably clean. If a bike is returned excessively dirty (heavy mud or debris), a cleaning fee may apply.

How do I delete my account?
Email admin@adventureshare.net from the email associated with your account and request deletion. We may ask you to confirm your identity before completing the request.

How do I contact support?
Email admin@adventureshare.net. We typically respond within 24–48 hours.